Shipping & Returns Policy

At That's Sew Karen, every item is thoughtfully handmade or carefully upcycled with love and attention to detail. Because each piece is one of a kind, we take great care in packaging and shipping your order.

Processing Time

Please allow 3–7 business days for your order to be processed before shipment unless otherwise stated in the product listing. Custom orders may require additional production time, which will be communicated before your order is completed.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note:

• Shipping times are estimates and may vary depending on the carrier.

• That's Sew Karen is not responsible for delays caused by shipping carriers, weather, or other circumstances outside of our control.

• Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

Returns & Exchanges

Due to the handmade and one-of-a-kind nature of our products, all sales are final. We do not accept returns or exchanges for reasons such as change of mind, incorrect sizing, or personal preference.

If your item arrives with a major defect or problem, please contact us within 7 days of delivery at help@thatssewkaren.com. Include your order number, a description of the issue, and photos of the item so we can review your request.

If we determine that the item has a significant defect, we will work with you to find an appropriate solution, which may include a repair, replacement (when possible), or store credit at our discretion.

Questions?

If you have any questions about your order or our policies, we're always happy to help. Please email us at help@thatssewkaren.com.