Refund Policy

Last Updated: June 2 2026

Thank you for shopping with That's Sew Karen. Every item is thoughtfully handmade or created from carefully sourced pre-loved materials, making each piece truly one of a kind.

Because of the unique nature of our products, all sales are final. Please read product descriptions, measurements, and item details carefully before placing your order.

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All Sales Are Final

We do not accept returns, exchanges, or cancellations for:

• Change of mind

• Incorrect sizing selection

• Color preferences

• Buyer remorse

• Items that do not fit as expected

• Minor variations in handmade or upcycled items

Please review all product information before completing your purchase.

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Handmade & Upcycled Item Disclaimer

Our products are handmade and/or created from repurposed materials. Small variations in color, texture, stitching, fabric wear, pattern placement, or other characteristics are part of the unique nature of each piece and are not considered defects.

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Damaged or Incorrect Orders

If you receive an item that is damaged during transit or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Once reviewed, we may offer:

• A replacement (when available)

• Store credit

• A refund, at our discretion

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Lost Packages

That's Sew Karen is not responsible for packages lost, stolen, delayed, or misdelivered by the shipping carrier after they have been accepted for shipment.

Customers are responsible for providing accurate shipping information at checkout.

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Contact Us

If you believe there is an issue with your order, please contact us at:

That's Sew Karen
Email: help@sewkarenco.com

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We are committed to providing quality products and will do our best to address any concerns regarding damaged or incorrect orders.